Faqs

What happens after my initial consultation?
Following the initial consultation we aim to provide the best service possible for you and your pet. Your next consultation, or date to call us with a report, will be arranged at the time of your first consultation.

If any problems or concerns arise at any time during treatment, do contact us for further advice and help. If the receptionist on duty cannot answer your query at the time, she will take the details and call you back as soon as possible.

Following a report on progress, or query about treatment, Richard will normally send a reply via the reception desk. Should you need to consult with Richard by phone, this can be arranged - leave your details with reception and

Richard will call you back. Return calls are usually booked at a specific time during consulting hours. Please leave a landline number if possible.

Cost of these services:
Advice given within one month of last consultation/progress report No charge
Advice given at other times (via reception) £16.00
Telephone consultation ( For up to ten minutes) £32.00
A higher fee may be charged if the 'phone consultation takes longer than ten minutes, at a pro rata rate.

Does the NMC accept pet insurance claims, and does my pet insurance cover natural therapies?
At present all pet insurance companies include cover for natural therapies.
The centre is always happy to complete insurance claims forms and forward them to insurance companies. The centre does not claim fees directly from insurance companies - all fees must be paid to the centre, and then reclaimed via the insurance policy. Claims forms are completed as quickly as possible - normally within one or two days - and there is no charge for this service. However, if there are any queries regarding the claim, the centre reserves the right to charge a fee of up to £20 for any extra time incurred in dealing with such queries.

Is parking available?

Potters Bar - There are spaces for about six cars directly in front of the centre (waiting limited to one hour). If a space is unavailable there is parking in side roads in the vicinity of the centre, such as Highview Gardens (a right hand turn off Southgate Road when coming up from M25, just before the centre) where some spaces are available, except between 2pm and 3pm as in other side roads.   Bayswater - Parking is meter only in Alexander Street and adjacent side roads. Meters take 20p and £1 coins.

Can I pay by credit card?
The centre accepts payment by cash, major credit and debit cards (not AMEX), and cheques supported by a cheque guarantee card (made payable to R. ALLPORT), but please note that we are unable to accept payment by card for sessions with individual therapists other than Richard Allport.

Are any of the therapies mentioned in this pack available for people?
Yes, and some others too. Please ask for a free People information pack.

How can I make a comment/complaint about the NMC?
The centre is proud of the high standard of service it offers. If you have any comments or complaints about the centre; please write to the Practice Manager at the above address. Any complaints will be fully investigated, and a written reply will be sent as soon as possible.

Prices and all other information correct at time of going to print.